Privacy Policy

Admin

Introduction

At Aiho® Furniture, Shed, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website aihofurniture.shop (the “Site”), purchase our products or services, interact with us on social media, contact our customer service team, or otherwise engage with us.

Please take a moment to review this Privacy Policy before using the Site or submitting any personal information to us. This Privacy Policy is incorporated into and subject to the Terms of Use.

Information We Collect

We collect both personal and non-personal information from you when you access or use our Site, purchase our products or services, interact with us on social media, contact our customer service team, complete surveys, enter contests or sweepstakes, register for certain services, or otherwise engage with us.

Personal Information

The personal information we collect may include:

Contact details, such as your name, mailing address, phone number, and email address
Payment information, such as your credit or debit card number, card expiration date, CVV code, and billing address
Account login credentials, such as usernames and passwords
Purchase history and order details
Product interests and preferences
Demographic information, such as your age, gender, location, and language preferences
Social media account information (if you interact with us through social media)
Communications with us, including when you contact our customer service team

Non-Personal Information

We may collect non-personal information about your interactions with the Site and your interests, such as:

Device information like IP addresses, browser type, operating system, internet service provider (ISP), referral URLs, device identifiers, and language settings
Usage information like clickstream data, pages viewed, referring websites or apps, dates and times of Site access, search queries, and filtering preferences
Location information like your IP address, GPS coordinates, nearby WiFi networks and cell towers
aggregated information that cannot be used to identify you personally

How We Use Your Information

We use your personal and non-personal information for a variety of business purposes including:

Processing your orders and returns, and fulfilling your purchases
Providing customer service, responding to inquiries, and sending you operational communications
Analyzing product quality, usage, and customer satisfaction
Improving the Site experience and personalizing your browsing
Sending marketing communications, promotional offers, ads, and new product announcements (where you have consented to receive these)
Conducting surveys, contests, or sweepstakes
Protecting against fraud, illegal activity, and claims
Conducting analytics to improve our products, Site, and services
Complying with legal obligations

We may combine personal and non-personal information together to provide and improve our products, services, content, and advertising. We may also use aggregated, de-identified data for any purpose.

How We Share Your Information

We may share your personal and non-personal information with service providers, affiliates, and other third parties in the following circumstances:

Service Providers. We may share your information with service providers that perform services on our behalf, like order processing and fulfillment, shipping, email delivery, marketing, analytics, customer service, fraud prevention, payment processing, and website hosting. These service providers are only authorized to use your information as necessary to provide their services to us.
Affiliates and Subsidiaries. We may share your information with our parent, subsidiary, and affiliate entities for business management, internal reporting, and other operational purposes.
Business Transfers. If we are involved in a merger, acquisition, bankruptcy, reorganization, sale of assets, or similar event, we may transfer your information to the buyer or successor entity as part of that deal.
Legal Compliance and Security. We may also disclose your information if required to comply with applicable laws, regulations, subpoenas, court orders, or legal processes; to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violations of our Terms of Use or this Privacy Policy; or to protect our rights and property or the security of the Site and our customers.
With Your Consent. We may share information about you with third parties when we have your consent to do so. This may include sharing your information with social media sites when you link your accounts with them.

We do not sell, rent, or otherwise disclose your personal information to third parties for their direct marketing purposes without your consent.

Cookies and Tracking Technologies

Cookies. We use cookies and similar technologies on our Site. Cookies are small text files that websites send to your computer or device to uniquely identify your browser or store information in your browser. Cookies allow us to help you log in faster and enhance your navigation through the Site. They can also help us detect website issues and improve the Site experience.

You can disable browser cookies in your settings at any time. But without cookies, you may not be able to take full advantage of all our Site features.

Web Beacons. We use web beacons, also called tracking pixels and clear GIFs, on our Site and in our communications with you. These tiny, invisible graphics are used to access cookies and track user activities like Site pages viewed, links clicked, and whether an email was opened and acted upon.

Analytics. We use Google Analytics and other third-party analytics services on our Site. These services use cookies and similar technologies to analyze how users interact with our Site, compile reports, and help us improve user experience.

Third-Party Links

The Site may contain links to third-party websites and services not operated or controlled by Aiho® Furniture, Shed. We are not responsible for the privacy practices or the content of any third-party sites. We recommend you review the privacy policies of any third-party site you access through our Site.

Security

We utilize physical, technical, and administrative safeguards to protect your personal information. While we work hard to protect your data, no method of transmission over the Internet or data storage system can be guaranteed to be absolutely secure. We cannot guarantee the complete security of your information.

Your Privacy Rights

Marketing Preferences. You can opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions included in the communication, adjusting your email preferences in your account, or contacting us directly.

Accessing and Updating Your Information. You can access, review, update, correct, and delete your personal information in your account settings and by contacting us directly.

California Privacy Rights. California residents may request a list of their personal information we have disclosed to third parties for direct marketing purposes in the prior calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the address provided at the end of this policy.

Right to Deletion. You may have the right under certain circumstances to request the erasure of your personal information in accordance with applicable law. To make such a request, please contact us using the contact information provided at the end of this policy. We will assess each request and comply where there is an applicable legal requirement to do so.

Submitting Requests. To submit a request related to your personal information or privacy rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Children’s Privacy

Our services are not directed to or intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. Contact us if you believe we may have mistakenly or unintentionally collected information from an individual under the age of 13.

Changes to this Privacy Policy

We reserve the right to revise and update this Privacy Policy from time to time. The current version will be posted on our Site with the “Last Updated” date changed. If we make significant changes, we may also provide you with additional notice (such as adding a notice on the Site or sending you an email notification). We encourage you to review this Privacy Policy whenever you access or use our Site or services to stay informed about our privacy practices and your privacy rights.